Legal
Terms of service
Safari Connect Kenya Ltd
Service description
We resell mobile data plans provisioned as eSIM profiles by upstream suppliers. Coverage, speed and network availability are determined by the supplier and their roaming partners.
Device responsibility
You are responsible for confirming that your device supports eSIM, is carrier-unlocked, and is not restricted by a corporate device management policy. You confirm this before checkout.
Validity and fair usage
Each plan states when validity begins and, where the plan is described as unlimited, the fair-usage allowance and throttled speed that apply after it.
Payment
Prices are shown in your chosen currency at checkout. Payment is taken by M-Pesa or card. Where a third party pays on your behalf, the plan is still delivered to the named traveller.
Refunds
Unused, uninstalled profiles may be eligible for a refund under our refund policy. Once a profile has been installed and data has been used, it cannot be refunded.
Support
Support is provided by Safari Connect Kenya Ltd through WhatsApp, email and the customer portal. We escalate supplier faults on your behalf.